The best in delivering world-class Customer Experience
Our Mission
To make it easier for you to do business. To help you to be more successful by growing your business faster. To enable your staff to do more in less time, benefitting the whole community.
Based in Sydney, Australia, QTECX Solutions is a team of expert consultants for CRM, business process automation, data management, and applications integrations. We work on all aspects of customer relationships: business process management, marketing automation, sales enablement, and customer service. We have been designing customer-facing applications, with our passion for delivering excellent customer experience. From client requirements to planning stage to implementation or consulting on a variety of challenges, we tailor our work to the individual unique requirements and needs of every client. At QTECX Solutions, excellence is deeply ingrained in our DNA. We not only meet expectations but strive to exceed those every time. We strongly believe in delivering quality solutions designed to work for years. Our team members have diverse expertise and have been associated with a number of industries: Higher Education, Retail, Franchise, Insurance, Airlines, Telecommunications, Utilities, and Banks & other Financial Institutions. Our team members have worked in 20+ countries, from Australia, Far East Asia, the Middle East to Africa, Europe, and North America. Our team's experience in numbers:
20+
Countries
45+
Clients
80,000+
Hours of PM and development experience
100%
Success rate in delivering projects
We accelerate business growth
Our purpose and core values
At QTECX Solutions, our purpose is to help businesses achieve their goals for business growth.
We are a passionate team that builds the trust-based relationship with our clients before taking them on a journey of sustainable growth. We are honest and ethical in our dealings with our clients. We walk in your shoes before recommending any solution, meaning we first understand the need from your perspective.
Our 4D engagement process
QTECX Solutions aim to deliver the best customer experience to its clients, every time. For the purpose, we have the following time-tested process for projects. We are flexible and can tweak the process as per the engagement needs.
Discover
During this phase, the client and QTECX Solutions define and confirm the project scope, gather detailed requirements, and plan the project with high-level effort and timelines. Any further changes to the scope after this phase are treated as change requests.
Design
Work associated with system customization and development is defined in this phase. To ensure the project goals are fully met and to increase client involvement in the software development process, this phase includes several system functionality deliverables. The number of deliverables depends on project complexity. Each delivery requires technical design, customization and development work for system adoption, Customer work acceptance and system testing by the project team.
Develop
During this time, the system is configured and customised to include all sections and functional elements according to requirements verified during the technical design stage. This phase includes getting ready for system operational acceptance and transition to operation and maintenance phase. This phase suggests end-to-end testing of a customized system.
Deliver
In this phase, we conduct user training, and the client completes system acceptance testing according to the test-cases developed by their team. As a result of this phase, QTECX Solutions delivers to the client a solution that fully complies with requirements and is ready for operation and maintenance.
Our Advantage
Diverse expertise with out of the box thinking
The team members have worked in a number of industries: Higher Education Institutes, Retail, Franchises, Insurance, Airlines, Telecommunications, Utilities, and Banks & other Financial Institutions.
Local and global experience to add value
Our team members have experience of working with 50+ small and medium businesses as well as large enterprises in 25+ countries, from North America to Europe, Africa, Middle East, Far East, and Australia.
Innovative and cost-efficient solutions
At QTECX Solutions, we know the meaning of excellence. We have been carving out mission critical and customer facing applications, with our passion to deliver the best quality and excellent customer experience.
Timely delivery with the best customer experience
We are flexible and can quickly adapt to your needs to turnaround projects faster. Our aim is to build a long term trust-based relationship with our clients with our superior service and the value that we add to the business.
“We have been working with QTECX Solutions for more than a year now. We would definitely be comfortable recommending them to other businesses. The level of support, especially post implementation is second to none. QTECX will always go above and beyond to ensure our questions are answered and follow up with the supplier on our behalf for a favourable result. With their assistance and professional advice we’ve streamlined many time consuming manual processes and are now working more efficiently.”
Operations Manager, Zambrero
“RAA were fortunate enough to have selected QTECX to be their implementation partner. QTECX provided the business with multiple options to achieve our requirements, options RAA did not think possible! We were highly impressed by their technical knowledge of the product and the way they continuously went above and beyond to ensure the customer ended up with a quality product. Their technical support during and post the go-live was immediate and efficient and ensured no online impact to the business. The best decision I made for this project was to hire QTECX! I would highly recommend QTECX as an implementation partner for your organisation.”
Business Project Manager, RAA
“The Central Innovation team has been dealing with QTECX team extensively and we have found them to be highly engaged, the quality of the work is excellent, they have in-depth product knowledge, very good contact with the vendor which helps in escalating critical issues and they have been a very reliable partner in this journey.”
Finance and IT Director, Central Innovation